Case 04 · Medical devices · Brand & product marketing

Credibility in askeptical category.

Vave Health — Head of Marketing
2020 – 2023 · Wireless ultrasound

A category-defining wireless medical device, launching against entrenched incumbents, into one of the most conservative buying cultures there is: clinical medicine. Impressive was easy. Credible was the whole game.

70×
Revenue growth — eCommerce,
subscription & early adoption
7
Global design awards, incl.
Fast Company & IDSA IDEA
UaaS
Subscription model aligning
product with modern buyers
The situation

Vave built a wireless, pocketable ultrasound in a category owned by entrenched incumbents — companies with decades of installed base, clinical relationships, and the default trust of a conservative buyer. Clinicians don't adopt new devices because they're novel. They adopt them when credible peers already have.

The brand problem was the cold-start problem: how does a newcomer earn clinical credibility before it has scale — and how does it sell in a way that matches how modern buyers actually want to buy?

The work

I built the brand and product narrative from the ground up, designed the adoption engine, and introduced the commercial model that made trying the product easy — lowering every barrier between a skeptical clinician and a first yes.

Brand & product narrative
Built the narrative for a category-defining wireless device positioned against entrenched incumbents — clarity and clinical seriousness over gadget novelty.
KOL adoption engine
Designed the positioning and key-opinion-leader engine that established credibility in a conservative clinical category — letting trusted clinicians carry the proof a newcomer can't assert for itself.
Subscription / UaaS
Introduced an ultrasound-as-a-service subscription model, aligning the product with modern buyer behavior and collapsing the capital-purchase barrier.
eCommerce & early adoption
Drove 70x revenue growth through the eCommerce launch, the subscription model, and the early-adoption strategy — direct purchase for a device category that had always required a rep.
Design recognition
The brand and product work earned seven global design awards, including Fast Company Innovation by Design and the IDSA IDEA Award — external proof of craft in a category that reads polish as credibility.
What this demonstrates

In skeptical categories, the brand's job is to de-risk the first yes. Every choice — the KOL engine, the subscription model, the design standard — was the same strategy from a different angle: make trusting a newcomer feel safe, and make trying it feel easy.

It's the same discipline as the CalmWave and Ekso work, pointed at a different buyer: credibility is built, structurally, before it's ever claimed.

Selected artifacts — the rebrand
Vave Health site, earlier design
Before — product-forward, spec-led
Vave Health site, redesigned
After — credibility-led, built for a skeptical buyer